SERVING UP WELLNESS: Hotels bet on happy staff
By Sitha Maliwa:
Africa’s hospitality industry, projected to be worth more than R20 billion by 2025, is undergoing a quiet but powerful revolution, one rooted in employee wellness. Traditionally known for high-pressure environments and relentless hours, the sector is now recognising that investing in staff mental health is both an ethical imperative and a practical business strategy.
Global research has laid bare the challenge. Reports show that 60% of hospitality staff have experienced mental health struggles in the past year alone, and 76% have faced such issues over the course of their careers. But forward-thinking hotel brands like Dream Hotels are reframing these statistics as opportunities for genuine transformation.
The industry’s demanding nature — from...